Turtle Bay Village Vacation apartment rental with beach/lake nearby, golf, walking and TV

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From the owner

  • Apartment
  • 2 bedrooms
  • Sleeps 4
  • 14 nights min stay
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Key information

  • 100% refund within 24 hours after booking. See Policies & House Rules
  • Beach/lakeside relaxation
  • Nearest beach 5 mi
  • Child friendly
  • Car advised
  • No pets allowed

From the owner

not for rent at the moment

Amenities

Bed & bathroom

  • 1 Family bathroom, 1 En suite

Families

  • Great for children of all ages
  • No pets allowed

Access

  • Not suitable for wheelchair users

Essentials

  • Mountain Views
  • Climbing frame
  • Swing set
  • BBQ
  • Patio
  • Sea view
  • Bicycles available
  • Staffed property
  • Table tennis
  • Stove
  • Fridge
  • Freezer
  • Microwave
  • Kettle
  • Dishwasher
  • Washing machine
  • Clothes dryer
  • Iron
  • TV
  • DVD player
  • Stereo system
  • Linen provided
  • Towels provided

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Interaction with guest

Map

Area

Map

Availability

Cancellation policy

Full refund

100% refund within 24 hours after booking (provided the stay is at least 60 days away).

Partial refund

50% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.

25% refund of the amount paid (minus the booking fee*) if cancelled at least 2 weeks before check-in.

No refund

No refund if cancelled less than 2 weeks before check-in.

100% refund100% refund within 24 hours after booking (provided the stay is at least 60 days away).
Booking confirmed
50% refund50% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.
24 hours after booking
25% refund25% refund of the amount paid (minus the booking fee*) if cancelled at least 2 weeks before check-in.
4 weeks before
No refundNo refund if cancelled less than 2 weeks before check-in.
2 weeks before
Check-in date
* This fee helps us run our secure platform and enables us to provide 24/7 customer support

Things to know

Payment

This rental can only be paid for online through Holiday Lettings using your credit/debit card or PayPal (never by bank or wire transfer).
Damage deposit: ($378.71) £300.00

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Smoking

No smoking at this property

House rules

The apartment is not suited for wheelchair access unfortunately.

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Manager restrictions

Minimum stay: 14 night

About the owner

Geraldine S.
Calendar last updated:
31 Jan 2019

Years listed:
9

Based in:
United Kingdom
Languages spoken: English
This property is hosted by a private host (consumer) and not a business. Bookings of their property may not be covered by EU or UK consumer protection laws. However, the Tripadvisor Rentals companies will provide you with the same customer service as with any other stay.

These are the details provided by the business owner.

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Reviews

2
1 review
Excellent
0
Very Good
0
Good
0
Poor
1
Terrible
0
A Holiday Lettings verified reviewer

Some problems occured
May 2016

We could not stay in the owner's apartment as we selected due to the nice location. The owner and the management company arranged us another apartment with a poor location. The arranged apartment… More 

1 Jul 2016

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner
Unfortunately, due to circumstances beyond our and the management company's control, our apartment became unavailable and unusable at extremely short notice. I then had the option of cancelling the client's booking at a days notice from departure, refunding the deposit (and leaving the client without any accommodation - they had organised their own flights) or organising a similar apartment with similar facilities at our own cost. Our decision was explained to the client on arrival and they agreed that cancellation would have been a disastrous option for them. The second apartment lacked our sea view but was located in a similar high quality pool area. Cleaning is carried out by the management company at the end of the stay and was not the guests responsibility. The water shortage was widespread throughout the country and water was rationed for 2 periods during the day 8-11 and 18:00-21:00. Water was not available through the taps outside those periods and clients were informed of this. Water is now supplied by pipeline from Turkey so this should not be an issue in the future. The alternative apartment was rented by me through the management company on their behalf and this booking actually was paid for above the rental cost of our own with the client. The management company actually deal with all our clients issues on site but the immediacy of the problem may have led to some initial shortcomings in relation to the alternative apartment. To their credit they ensured that our client would be accommodated even though it was not their responsibility. Issues relating to lack of dishwasher and gas, though regrettable were outside our control. Very few of the apartments have a dishwasher. The client received a full detailed explanation and apology and were offered a discount on their fee which they did not avail of at the time. It is a pity the client encountered the problems outlined, but, under the circumstances, I feel we could not have done any more. If we had cancelled their booking and not made alternative arrangements on such short notice on their behalf I feel I would have been morally negligent and I would prefer their negative and fully warranted review on these small issues rather than feel responsible for the loss of the holiday and flight costs that would have ensued. Our clients interests will always come before personal gain and in this instance our outgoings on behalf of the client exceeded the cost to the client. We could do no more.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

Review 1-1 of 1

FAQs

How do I find more info about the property?

You can get in touch with Geraldine (the owner) through the contact form on this page.

If you’ve already booked, go to Manage your holiday booking to send the owner a message.

What if I have questions before I book?

Send Geraldine (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.

How do I contact Geraldine (the owner)?

Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.

If you’ve already booked, go to Manage your holiday booking to view Geraldine the owner's contact details or send them a message.

What's the difference between 'Book your stay' and 'Contact the owner/manager'?

Use the Book your stay form to pay provisionally online and send Geraldine (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then

Or send Geraldine (the owner) an enquiry through the Contact the owner/manager form if you’d like a quote or more info first.

What is a booking request?

When you pay online through the Book your stay form, a booking request is sent to Geraldine (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.

Only bookings paid for through our site are covered by our trusted Payment Protection.

How do I know my booking is safe?

To book this holiday home you need to pay through the Holiday Lettings website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to your holiday home when you check in, we’ll offer a full refund for the stay.

Find out more about booking safely.

How do I know what it will cost for my stay?

Simply enter your holiday dates in the Book your stay form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.

You can also request a quote from Geraldine (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.

How do I know if my booking request has been accepted?

You’ll receive an email within 24 hours to let you know. Or you can check in Manage your holiday booking. No money will leave your account unless it’s accepted.

How do I pay for my holiday?

Use the Book your stay form to pay provisionally online. You can pay by credit/debit card or PayPal. Geraldine (the owner) will have 24 hours to accept the booking and no money will leave your account before then.

If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your holiday booking.

Only bookings paid for through our site are covered by our trusted Payment Protection.

Why can't I call Geraldine (the owner) before booking?

You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.

If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage my booking.

How do damage deposits work?

In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.

Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.

How can I view and manage my booking?

Go to Manage your holiday booking to view all your booking details, pay the balance of your holiday or cancel it if you need to.

How do I pay the balance of my holiday?

You can pay the remaining balance of your holiday at any point. Simply go to Manage my holiday booking and click Pay now.

We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage my holiday booking to see when the payment will be taken.

How can I retract my booking request?

You’ll need to contact Geraldine (the owner) to do this. Send them a message in Manage your holiday booking or through the contact form on this page.

How do I cancel my booking?

Go to Manage your holiday booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.

How do I edit my booking?

You can request to change the dates or number of people on your booking via the Manage your holiday booking page. To change your holiday dates use the Edit booking button. If you need to change the number of guests staying then send Geraldine (the owner) a message.

If Geraldine (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your holiday booking page. You’ll have 48 hours to take action before the revised quote expires.

View all FAQs

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1 review
from

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/ night
Total