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Destination195835
New York City, New York
Simply Disappointing
May 2020
As another tenant has already highlighted, this is NOT a 3 BR, not sure why the landlord is allowed to advertise it as such. The third "bedroom" consists of a sleeper couch that is extremely… More
17 Jun 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner
Andreas from rural NY along with 3 teenagers and wife was belligerent and bullying from the outset of his 3.5 hrs early arrival.
I had emailed him details including check in began at 4 unless I contacted them earlier, and yet, he and his family at 12:20 pm when other guests had left at 11 am, saw the cleaner's car parked in the driveway, but still used their door lock code I had given them and w/o even knocking or ringing the bell, entered very much startling the cleaner who always locks the door. She said they could leave their luggage but they needed to come back at 4 or she would call them if earlier. He laughed and ignored her saying they were tired from driving all night, his wife left to grocery shop and the rest of them stayed knowingly unwanted. The cleaner phoned me very insulted and angry at 3 nasty people being underfoot as she proceeded trying to ready the house with them in her way as well as not feeling safe with such rudeness. I phoned him to clarify that they needed to organize for a few hours to go to the beach or a meal, and to observe the instructions he was sent about a 4 pm arrival. He wouldn't budge and instead complained that My Job was to be welcoming to guests and not dictatorial which I hadn[t done - YET.
We all know the Type. Once they pay, they think there are No Rules to observe. And he didn't the entire week. I warned hmi that his attitude towards the cleaner and me was arrogant and needed to change if the week was going to go smoothly. He laughed.again. And he also phoned midweek to say the internet had stopped working. This occurred beacuse he had knocked over the internet modem on a den shelf where not only do we have a request to maintain that in an upright position to function, but we also placed a picture there to indicate exactly what was needed for internet to function. Instead of him recognizing his carelessness, he said as he did in his review, there were too many signs to read in the house. But reading them would have prevented you from not having lost internet and calling me to be told to read them I replied which infuriated him. Good.
I also mentioned tthat notes on the banks of pot light switches were to enable a person to turn on the light they needed rather than be frustrated flipping through them. But of course he refused to admit common sense was a better approach. The next problem occurred when our cleaner called me after they had left to say 4 out of 5 doors to the house had All been left Unlocked with one actually half open visibly to those passing by, the rattan kitchen set had damage on two cross supports and the porch sofa was missing one of its 6 upholstered sofa cushions which matched all the upholstery in that room. When I phoned him en route driving to ask where the cushion was - more guests were arriving that afternoon and it would be needed by them - he sarcastically said their vehicle with 5 of them in it was too crowded to have stolen any of our things. Once I said I was retaining his security deposit, he suddenly remembered having moved this cushion to a chair outside - really/ - which was only revealed since he didn't want a consequence to him of losing money not because he cared if anyone was harmed by anything he had done. Imagine how these teenagers are being shaped by such ignorant, anti social parental behaviour. When I said he had not followed our contract by having left unocked our house when they left, he said because we lived in a gated community, there was no need for that. 4200 homes are in this neighborhood, 10,000 people, 4 golf courses with hundreds of outsiders daily in the neighborhood and this was how reckless, unthinking, and abusive he was. We have mostly pleasant appreciative guests, but one so ill mannered as he with a passive wife and kids not straightening him out made them all a risk. He warned me he would leave a bad review since I wasn't the timid doormat he counted on. His comments about the house are humerous when you read them while looking at the pictures which speak the truth.
Amusingly when I checked his surname for country of origin to try to understand his absence of decency, the original name meaning was of a person with bubonic plague or spreading pestilence. I laughed and saw I had escaped more easily than I had realized! Colleen aka Jekyll/Hyde.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
demariar
Norwalk, Connecticut
Conveniently located on the north end of Hilton Head Island.
Aug 2019
Perfect house for family or couple. Located near shopping and many restaurants. We enjoyed the location due to easy access to near by bike paths as well as the many amenities within the plantation. T… More
15 Sep 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner
Hi Rick -
I'm so glad you were able from our place to do your real estate search and have some biking and beach fun. You are our 7th guests - that we know of - who have moved to owning here rather than just visiting. Hilton Head is surely a Hard to Leave Behind Location! Colleen
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
Nomad693749
Great location for older couples
Sep 2017
This was a great location for a couple who likes to play golf, walk and bike ride. It is not an ideal location for grandchildren who love to swim in the ocean. However, the community pool was a big … More
10 Sep 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner
Oh dear, this grandmother booked w/o having paid attention that we are a 5 minute car ride, or 11 minute bike ride - on our 6 bikes - from the private neighborhood beach. And two blocks from our small neighborhood's lovely, underused pool, in addition to the Lazy River and splash pad.
Our website clearly describes the 3rd bdrm as having a queen sofa bed, but she missed this detail also as if it had been withheld when she just didn't pay attention.
My phone call to her to request her two dogs stop barking constantly annoyed her I guess because she was enjoying the house when I first made contact.
The den tv is 37 inches and the house pictures pretty clearly indicate the quality and comfort of the furnishings which is why the house is so busy and with many excellent reviews on the first major rental website..
The house is in the favorite neighborhood of those who have chosen to live year round on the island due to its location to the best stores, restaurants and activities w/o becoming traffic trapped in summer at the South end of the island at Sea Pines or harbor Town. Come, you'll love it too!
This response is the subjective opinion of the management representative and not TripAdvisor LLC.