Kedewatan Vacation farmhouse rental with private pool, balcony/terrace, air con and walking

We would like to express our thankfulness to stay with us. However, we feel sorry that you were not satisfy with your stay. We would like to clarify some points that we were not based to the fact or misunderstanding. Our price is clearly mentioned on the site for two bed room house with private swimming pool. It was idr 2.000.000 per night. We are not sure which five star hotels in Ubud offer two bed rooms villa with private swimming pool with that price. We were having construction in our property but it was not right next to our Bebalistay. There is another house that already finish next to it then the construction site. We were express our apology for the constraction from the begining when the guest arrive and we do it again when they depart. We were doing our best to minimize the noise by only using machine or doing hammering when the guest not in the house . At this present time the construction has been stop . The reason we asked which room to be used is to find out where our grandfather should bring the luggages so he does not have to bring it up and down. There is no intention of us for not letting the guests to use both rooms. We gave all keys of the house to all our guests. In fact , Natalia used both rooms. Some nights in one room and some nights in other rooms . We were happy to assist them to move the luggages . We come to the villa to serve breakfast , to clean the house and water the plants, do our daily offering. We asked the guests what time they would like to have breakfast . We then come 1 hour before the agreed breakfast time to have some preparation time . We informed guest about this . We were doing our daily offering when the guest having breakfast. During breakfast we asked the guests what they their plan for that day either they need the free shuttle or not. We also gave some information or suggestion for things to do around our place or Ubud area . We are sorry that Natalie feel that we puss them to take our suggestion. In fact , they were not getting any paid activities that we informed them . They only take our free shuttle to go to town every single day during their stay. During the breakfasts , we also asked them what time is suitable for cleaning the house. Some days they did not want the room to be cleaned so we did not come to the villa. Some days they allow us to clean the rooms and agreed to a time . When we clean the house , our grandfather also clean the garden. We need about two hours to do it. When we finish cleaning, we all leave the house for them. Some days we cleaned the house when they are not in the house. As far as we know , we did not have experience to saw them changing clothes when we around. Our downstairs bed room only has glass windows and doors but they all have curtains. If the guest did not close the curtains then it might be seen from the rice field accros the river/valley. We can not stop the farmers to go work in the rice field. Farmers do not go to rice field through our house . They have their own path outside our property. Natalie said we do not have kitchen cutleries . We are sorry to say, that is too much out of the facts . We cook meals for our guests including Natalie's breakfast everyday in the same kitchen at our Bebalistay. How can we cook those meals without proper cutleries ? Natalie went to the kitchen few times to see us preparing breakfasts for them. We informed them that they can use the kitchen if they want to cook lunch or dinner them self. We did not notice they were ever bring any grocery for cooking them self. They were eating out for lunch and dinner during their stay everyday. Yes, we provide lunch and dinner at extra cost but we have no intention to push our guests to have lunch and dinner in our place unless they asked . We providing that service as we realized that our house is not walking distance to any restaurants in Ubud area. The price of our menu are also below average of most restaurants in Ubud area. We do not really understand when Natalie said that our house is 'lack of hygiene by seeing the photos at this site'. Our house is made of old recycled wood and we finish them using whitewash . We also choose flooring that is not shinny to match the old vintage look that we want. Our furniture also made from old recycled wooden boat. It does not look polish shinny and modern. But they are cleans as it can get for old wood. We understand not everybody like our vintage idea. We appreciate all feedback from our guests . It encourage us to do better and better. However , we also have to mention the facts that we know to avoid misleading informations to other guests.