Kibale National Park Vacation b&b rental with internet access

Dear Christine, Thank you for taking time to share your bad experience with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. The issue of the tiles was fixed today because it was meant to be done today. For the bathroom where the sink stands, its a rough surface because we dont want insects to eat the wood and all rooms are this way but we can try to improve it by closing that area with a piece of wood or tiles we shall look into it.( Sorry you didn't like our style). The information, we got is that you complained about the room and Mr. Michael(Lodge manager) suggested to change you room and you refused. You wanted to charge your devices in your room but you were told you can only charge in the main house, you complained that your devices are expensive and that would be stolen( most guests have been charging their devices in the main room, none has ever been stolen)- To solve this problem, we are planning in having solar chargeable power banks in each room, which is already in the pipe line. About the electricity issue, most lodges in Uganda in National Parks use Solar Lighting and its the reason why the main housing is the place you can charge all your devices(all this information is on our website) and past reviews from previous guests all say charging is done in the main house. for example like this review( check on trip advisor). Beautiful base for Chimp tracking We arrived at the lodge after a long drive across the country from Kampala, to be greeted by a smiling staff, beautiful grounds and a hippo sighting from the daybed on our deck. Our breakfast and dinner were delicious - fresh fruit, multi-course meal served at the time that worked for us. They were very accommodating. The lodge is a smaller property, which made it feel more intimate than some other eco-lodges. We traveled with our two teenaged kids, who enjoyed relaxing in the main lodge before dinner. As with most lodges in Uganda, there is wifi in the main areas, but not in the rooms. Show less Stayed: June 2017, travelled with family Value Cleanliness Service Ask Good_golly2017 about Crater Safari Lodge Kibale Its the lodges/ hotels in the city or near towns that have electricity. About the price, we wouldn't say its our fault, you booked a double room instead of a single room which was cheaper and you booked on Bed and Breakfast basis. When you started complaining about the price, I checked and I noticed you booked a double room and I requested the chef to give you complimentary dinner/ lunch. I am really sorry that the food was bad, its the first kind of complaint I am getting about food. I will consult the kitchen department to know what really went wrong and hope it doesn't happen again. Bedding Request/Smoking Preference 1 double or 2 twin beds, Non-smoking Reserved For christine 1 1 Adult Room Type Luxury Double or Twin Room, Lake View - Breakfast Included Room Code 002 Rate Plan Code BB Check-in Jul 10, 2017 Check-out Jul 11, 2017 Night Count ( 1 ( 1 Night ) It happens you were the only guest there yesterday(it was our rest day) so you should have stayed more days and see how many guests we have the other days, the days before your arrival and after you left.we are full house, plus the new cottages taken. If your local agency knew our lodge wasn't fit for you then would have advised you not to stay with us. We are a busy lodge and it was luck you to had the lodge to yourself and you had all the staff looking after you. It would also be nice if you gave us the name of your local agency and we would have a word with them. Please do send us their contacts. Unfortunately, We cant give any refund, because you consumed services and it wasn't was our fault that you booked a double room which was meant for two and not one. We asked you to change room since you didn't want the one given you refused not only that the lodge didn't have other rooms better than that one. For the food, sorry about the bad food although you aren't entitled to bad food , we always make sure that our guests have fresh food and the some food comes from our garden( still strange, but will talk to the kitchen staff) but you had paid for Bed and Breakfast and all meals provided to you were complimentary. I have already explained to Expedia about this issue and as I have explained to you. We still apology for your bad experience at our lodge and we promise that it wont happen again. If you have any more questions please dont hesitate to contact us. Looking forward to hearing from you. Best Wishes, Mangement