To assist us with planning for your arrival and to ensure there are no delays in you being able to access the property please pay close attention to the following:

Bedding configuration requirements must be advised to ensure they are correct for your group, if we are not advised the beds will be made in accordance to the number of persons/beds (special configurations will not be actioned unless requested).

Please ensure that we are advised of an approximate time of arrival 48 hours prior to your arrival date. Check­-in time may not be available prior to 3pm on the afternoon of your arrival, this is to allow cleaners to prepare the house for your arrival, checkout time is between 9.30am and 10am on the date of your departure.

Very important: Arrival & Key Instructions:

If you are using satellite navigation to get to Russell you will need to do this in 2 steps as many navigation systems do not cater for the ferry crossing from Opua to Okiato.

Step 1: Please take State Highway 1 from Auckland to Kawakawa, then take Highway 10 (Paihia Road) to Beechy Street in OPUA. As you drive down the hill you will notice the ferry lane is located on the far left hand side, stay in this lane, there may be a queue for the ferry, the queue generally moves quickly ­ follow the flow of traffic where you will board the ferry. You do not need to book the car ferry, the trip is approximately 10 minutes they run every 10 minutes from 6.40am (Okiato side) until 9.50pm from Opua. The cost is $12.50 per vehicle.

Step 2: If you have satellite navigation please enter the address of your holiday home while you are stationary on the ferry, we will give you clear instructions where to meet us so we can take you to the property.

Step 3: As you board the Opua car ferry, please make contact with us on the mobile numbers listed below to enable us to give you clear instructions where to meet us so we can take you to the property.

Once your booking is confirmed we will advise contact phone numbers.