The night before I will forward to your exact directions to my home as well as the keyless pad entry number. Remember after keying in the number you must also press the unlock button. Upon leaving, reverse and enter the # and press the lock button. if you do not your door will be left unlocked. Another problem for guests that have slammed the door thinking that it will help them, So grab the knob and hold it tight close to you, then firmly press the buttons of your current #'s , and press firmly.