Reviews
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1
Judithtrudel
Shawinigan, Canada
Great family experience
Dec 2014
Esteban's mother was waiting for us. She was really helpful, happy to make us feel at home! Kids were more than happy to explore the backyard. We even saw some red macaws right in the trees behin… More
2 Apr 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Ray K
We were cheated out of $600 dollars!
Dec 2015
We arrived in Quespos and got a taxi. The taxi driver followed the directions the owner gave us. We went up and down the road trying to find the BLUE and WHITE house. The taxi driver even stopped … More
11 Jan 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner
I'm sorry this happened. But I do not think it's fair just write a part of history. First of all , in our communications we had via email, you told me you would rent a car, when you called me , you said you did not want the car because it was a lot of money . I will attach emails with our conversations.I sent photos with the exact location of the house. In addition the email where I asked you to please contact trip advisor to cancel the reservation, but you didn't do it. You called TripAdvisor a week later , until you had returned to the United States .
EMAILS:
Guest:
11/29/15
to me
Hi ! We're rented your property from December 30 2015 to January 7 2016 . How ever we're need the address and directions to get there. We're arrive at San Jose airport and we a rental car. Please email me for the information. Thanks!
ME:
11/30/15
to guest:
Good morning. Is it your first time in Costa Rica? Driving in Costa Rica is a little more complicated than US.
The easiest way to get to my house will be using a gps. You don't really need to rent a gps with your car, if you have a smart phone I really recommend you to download the app Waze. It works good in Costa Rica.
You can type on the directions " San Rafael, Quepos". That will take you to the small town were my house is located.
My house is located like 2 1/2 hours away from the airport without traffic. The easiest way to get there is using route 27, just have in mind that you have to pay tolls, so have Costa Rican money when you exit the airport.
Have a wonderful day.
Sent from my iPhone
Guest:
11/30/15
to me
I been there a few times, l know the way to quepos. Also there are house got no number, but the street name? The town? I need to know that. Please give me some directions so I could find your house. Thank You!
Me:
11/30/15
image1.jpeg
image2.jpeg
These were satellite images on how to get to my house. You can also see those pictures on my house add.
The town were the house is located is called San Rafael de cerros. The easiest way to get to my house is to set up the gps to Damas. Once you are there look for the soccer field. From there keep going 1 km and you will make a left to a gravel road. At that point go 3.8 km into the gravel road. You are going to drive into the palm plantations. Don't be afraid if you don't see houses for a while.
My house is going to be on your left hand side.
In the past people staying at my house didn't have any trouble getting there.
What time are you going to arrive to Costa Rica?
Sent from my iPhone
Guest: 12/1/15
to me
Date: Tuesday, December 1, 2015
Subject: Address
We will be arriving on the 30th of this month around noon. When and how do we get the house key?
Me:
My parents will be waiting for you at the house to give you the keys. They will stay there in a separate cabin just in case you guys need something.
Sent from my iPhone
ME:
12/30/15
to Guest:
Hey Guest. I'm worried about you. I don't know where are you guys at?
Please let me know
Sent from my iPhone
On Dec 1, 2015, at 4:47 PM, Guest> wrote:
Date: Tuesday, December 1, 2015
Subject: Address
Guest: 12/30/15
In queplos
ME:
If you are not going to stay at my place anymore, you need to contact trip advisor and cancel your booking.
And this is the last email that we exchange.
It is too bad I can't attached images to this response because I also have on my cell phone the screen shot with the exact location using waze application.
That day I tried several times to called your cell phone but it was off. I also called back to the number that you used to contact me. It was a hotel in Quepos and when I ask for you, they told me that you were not staying there, that you only used their phone to contact me.
So I did try to get in contact with you and help you find my place.
Again I am really sorry that all this happen, but at the same time, I couldn't rent my house those days ( 12/30/15 to 01/7/16 one of the busiest weeks in Costa Rica) to anybody else because you never cancel your reservation.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.