Ealing Vacation apartment accomodation with internet access and DVD

We fully expected this negative review from Mousa. Mousa demanded monies from us and said if we did not pay that we would write a negative review & would troll us by writing negative views anywhere the property was listed. We do not bend to blackmail and so Mousa was true to his word. On the day, Moussa checked in, he incorrectly opened the door of the neighboring Ground floor apartment & entered. The neighbour was shocked, challenged him & informed him of his mistake. Mousaa thought the apartment was on the Ground Floor & was directed to the door of our apartment that is on the 1st & 2nd floor apartment. Our neighbour heard Moussa complain that he wanted to be on the Ground Floor. We believe Moussa booked the apartment believing it was on the Ground Floor. In the US, they call the Ground Floor, the 1st Floor & hence he made a mistake. Later that day he sent a message with complaints. Some complaints were strange & seemed not possible. He alleged that there was a smell of smoke (specifically weed/marijuana). There is a strict ‘No Smoking policy’ at our apartment. The previous guests were a family and the apartment below has a young Italian family with a dog. Nevertheless, sometimes cleaners can miss things. Hence, we informed him that it had been professionally cleaned but if the cleaner had missed some bits, we were happy to arrange for a cleaner to come that day to resolve. He agreed and our cleaner arrived 30 minutes later. The 2 cleaners were at the entire disposal of Moussa. Moussa told them that he wanted all floors to be hoovered & mopped again. He asked them to move the sofas & ensure the floor under the sofas were cleaned. They moved the sofas & obliged. He asked them to clean the washing machine dispenser & the rubber seals. The cleaners only left when Moussa said that they had completed all his requests. The cleaners could not smell any sign of smoke or weed. We did not hear from Moussa that evening or the following day. The early morning of the next day we received an email from Moussa indicating that he had left the property. In the email he demanded monies and made more allegations & complaints. We replied that we were disappointed that they had left the property and had not reached out to discuss & resolve any issues. He replied he had no time to reach out in that 48 hourst even though he had found time to find a hotel at short notice, arrange taxis, etc. He said that he was going to take us to court because his daughter had got ill by staying in the apartment and his brother-in-law hurt his back by falling down the stairs. He said that he was going to write terrible reviews on very site where the property was listed. He had made no mention of brother falling over or a daughter being sick until we received this email with the demand of monies. He said any negative reviews or court action would disappear if he had a full refund for the booking. As a good will gesture, we offered him 25% of the rental fee if he cancelled the reservation. He refused, didn’t cancel the reservation & demanded the full amount with more threats of medical expenses & bad reviews. I am not going to rebut every accusation for the majority are either false or extremely distorted. Even Mousa’s own review has inconsistencies. Moussa says they did not sleep one night in the apartment but also says his daughter got sick from sleeping in the bedroom The shower handle is totally fine and you do not need to hold it with your hand. All the sofas are fine & are not broken. The photos listed are exactly of the apartment rented. Obviously, bed linen is different for it is changed after every reservation. There is no smoke\weed or the smell of it in the apartment. There is no mattress with springs coming out. And even if there was, there was another spare mattress in the bedroom that Moussa neglects to mention. In one of the bedrooms, there is a cot, child’s high chair, clothes drying rack & spare bed\mattress in the corner The bedroom is not a storage area. These items are placed in the corner of a very large bedroom for the use of guests. Mousa says he has taken photos. Well, we have taken some as well which prove all his inconsistencies. The experience of our guests stay is very important to us & that is the reason why we responded so quickly when he complained by dispatching cleaners. All guests have different needs & we understand that. However, we have a zero tolerance to blackmail. We have had numerous happy families stay in the apartment after Moussa.