Early Bird Discounts available if you book before end of February 2016. Garden apartment with sea and mountain views. Two bedrooms - One twin with en-suite, one double and one family bathroom. Kitchen is very well equipped with cooker/hob, fridge freezer, washing machin
Apartment on the first floor, of a small, quiet development with a communal pool. Brand new, it is luxuriously furnished and fully air-conditioned. With kitchen, 2 bedrooms, lounge area and 2 bathrooms for 6 person. Village Turtle Bay is 20 km from Kyrenia - the extraor
A lovely spacious 2 bedroomed ground floor garden apartment on Turtle Bay Village complex and in a great location. It is near the only heated pool (heated at management company's discretion) and another lovely family pool. Our apartment is fully equiped to make your ho
This beautifully appointed 3 bedroom, 2 bathroom apartment is located on the brand new Turtle Bay Village development just 30 minutes drive from the quaint harbour town of Kyrenia. The accommodation consists of a master bedroom with en-suite, 2 further double be
This is a modern ground-floor apartment with a sea view from the outdoor dining area. It comfortably accommodates 4 adults and the lounge has a bed/sofa that will sleep two more. We have cooker, fridge, washing machine and dishwasher in the kitchen. WiFi is availab
We could not stay in the owner's apartment as we selected due to the nice location. The owner and the management company arranged us another apartment with a poor location. The arranged apartment had … More
Unfortunately, due to circumstances beyond our and the management company's control, our apartment became unavailable and unusable at extremely short notice.
I then had the option of cancelling the client's booking at a days notice from departure, refunding the deposit (and leaving the client without any accommodation - they had organised their own flights) or organising a similar apartment with similar facilities at our own cost. Our decision was explained to the client on arrival and they agreed that cancellation would have been a disastrous option for them. The second apartment lacked our sea view but was located in a similar high quality pool area.
Cleaning is carried out by the management company at the end of the stay and was not the guests responsibility.
The water shortage was widespread throughout the country and water was rationed for 2 periods during the day 8-11 and 18:00-21:00. Water was not available through the taps outside those periods and clients were informed of this. Water is now supplied by pipeline from Turkey so this should not be an issue in the future.
The alternative apartment was rented by me through the management company on their behalf and this booking actually was paid for above the rental cost of our own with the client.
The management company actually deal with all our clients issues on site but the immediacy of the problem may have led to some initial shortcomings in relation to the alternative apartment. To their credit they ensured that our client would be accommodated even though it was not their responsibility.
Issues relating to lack of dishwasher and gas, though regrettable were outside our control. Very few of the apartments have a dishwasher.
The client received a full detailed explanation and apology and were offered a discount on their fee which they did not avail of at the time.
It is a pity the client encountered the problems outlined, but, under the circumstances, I feel we could not have done any more. If we had cancelled their booking and not made alternative arrangements on such short notice on their behalf I feel I would have been morally negligent and I would prefer their negative and fully warranted review on these small issues rather than feel responsible for the loss of the holiday and flight costs that would have ensued.
Our clients interests will always come before personal gain and in this instance our outgoings on behalf of the client exceeded the cost to the client. We could do no more.