A select development of five two-bedroom 4-star cornish stone faced cottages set in Juliots Well Holiday Park in Camelford on Cornwall's beautiful north coast. Close to beaches and coastal villages such as Tintagel, Boscastle, Padstow and Port Isaac, the cottages …see more
Firstly, we had trouble getting in as there was no-one there. Luckily a neighbouring holiday place rang up for us and got us an entry key.
The cottage was very well equipped, and the furnishings cl… More
We thank you for your review as feedback is very important to us and we would like to respond to the points you raise. I can confirm that we operate a keysafe system to access the cottages and details of the keycode are usually sent out by email prior to your arrival. We note you booked one day in advance of staying and we apologise if this was not received by you or perhaps was not accessed prior to you leaving home.
With regard to the build of the cottage we have to disagree with your comments - the cottages were built approximately eleven years ago and are timber framed and stone faced to add character and blend with the style of the surrounding area.
It is unfortunate that you did not make us aware of the issue with the shower as soon as you were aware of the problem as we have a maintenance team on call and we would have been able to investigate and hopefully rectify the issue with minimum inconvenience. Nonetheless we thank you for alerting us upon departure when the matter was dealt with promptly before the next arrivals on that same day. The water pressure appears to be an isolated incident. We’re having difficulty verifying the exact reason for the drop in pressure at the time of your stay but can confirm we’ve had no issues reported since.
One of the attractions of our cottages is their rural location and whilst the onsite pub and restaurant would have been closed at the time of your stay, it is usually open from Easter to October. The only other pub within walking distance is Bowood Park Golf Club which is located opposite the park, a short walk from the cottages. With no street lighting we agree that a torch is needed if walking in the dark.
Notwithstanding the above we are pleased you found the cottage well equipped and the furnishings clean and comfortable.