WOOLACOMBE KINGFISHER COTTAGE- Delightful three bedroom Cottage, set in 100 acres of peaceful grounds at Willingcott Valley
Surrounded by Devon countryside and peaceful lakes, and yet just 2 Miles from Multi Award winning beach!
Whether you want to want to walk the rur …see more
The advert led check in from 12, couldn't get in til 4pm. The advert said on site bar/ restaurant pool table/ golf course, actually all this closed down! With 4 kids always book to fit in around my fa… More
It was certainly my error that you were unable to check in until 4pm. I had selected 12pm as it was unknown to me it was in fact 4pm. We advertise not only on Trip Advisor, but through an agent, and elsewhere. I had set up the listing and was completely apologetic to Lynsey and her party, explaining that the cleaners would actually need until 4pm to clean and service the cottage appropriately. For this oversight I tried to ring Lynsey, left an answer phone message, and sent her a number of text messages trying to make this inconvenience up to her. I even offered a £25 credit so they could all go and get a breakfast or light lunch whilst they waited for the cottage to be cleaned. This was on Saturday as soon as we had heard from her. Lynsey chose not to respond to me or my offer and instead let me stew on it this for several days. At this point, for something I thought was a fairly minor complaint I felt I had done all I could.
She then got in touch again some days later saying food had been wasted because of the check in error. I explained that she had full access to the Cottage although I appreciated it was still to be cleaned, and she could have easily put the perishables in the fridge. I was surprised that the four additional hours meant a whole cars worth of food had gone off. I did not feel further compensation needed to be offered and felt at this point whatever I offered would not be enough.
It does not say anywhere on our listing that the services you mentioned were available. These facilities were made unavailable in March through no fault of our own. New Owners took over the Golf course. It is a privately owned Golf course that our Cottage sits on. Whilst I understand it is unfortunate that some services you may come to expect from a Golf course, had been taken away, I dont feel as though Lynsey was mis-led in anyway by us or our listing. I suggested that there was another holiday park less than three quarters of a mile away which they would all be free to use.
The Cottage is kept in immaculate condition and has been recently refurbished to a high standard. It sits on 80 acres of beautiful rural country side and is just a couple of miles from the bustling resort of Woolacombe. The golf course, swimming pool and lakes are still available to walk around, and use and would have even been free of charge.
We have had other guests consistently give us four star ratings, and get in touch especially to tell us how nice the accommodation is and how we are great hosts. I am bewildered by this two star review.
This is a spacious period holiday cottage within a golf complex, recently refurbished and decorated. There is a heated outdoor pool on site for use. The cottage is next to the Tarka trail, used for walkers and cyclists. The nearby beaches award winning blue flag beache …see more